We ship orders daily from Monday to Friday.
TRACKING AND INSURANCE
THE COST OF INSURANCE WITH TRACKING IS ADDED AUTOMATICALLY BUT CAN BE REMOVED FROM ORDERS UNDER £65 VALUE BY CLICKING THE OPT OUT BUTTON ON THE ORDER PAGE- IF YOU DO OPT OUT YOUR ORDER WILL BE SENT UN TRACKED AND UN INSURED AT YOUR RISK. WE WILL OBTAIN PROOF OF POSTING BUT TRACKING WILL NOT BE AVAILABLE.
CANCELLATION POLICY.
We usually despatch orders within 24 hours of receipt. If you wish to cancel an order you can do so provided it has not already been despatched. If you wish to cancel an order that has been despatched please contact us by email or telephone and we will try our best to deal with your request sympathetically.
RETURNS AND REFUND POLICY.
We want you to be completely happy with your purchase. In the unlikely event that you are dissatisfied with your order you may return it for a full refund- subject to us receiving it back in our office within 21 days (28 overseas clients) and the returned item/s being in the same condition as when we despatched them.